At Alertoa, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help. Please read our refund and return policy carefully before placing an order.
You may request a return or refund if:
The item is damaged on arrival
The wrong product was delivered
The item has a manufacturing defect
To be eligible for a return:
The item must be unused
The item must be in its original packaging
The return request must be made within 14 days of receiving the product
The following items cannot be returned:
Used or damaged items (not caused during shipping)
Items returned after 14 days of delivery
Items not in original condition or missing original packaging
To start a return, please contact us at:
📧 info@alertoa.com
Include the following details:
Order number
Reason for return
Photos of the product (if damaged or defective)
Our team will review your request and provide return instructions if approved.
Once your return is received and inspected:
You will be notified by email
Approved refunds will be processed within 5 to 10 business days
The refund will be issued to the original payment method
Shipping charges are non-refundable unless the return is due to our error or a damaged product.
We only replace items if they are defective or damaged. If you need an exchange, please contact us at:
📧 info@alertoa.com
Customers are responsible for return shipping costs
If the item is defective or incorrect, we will cover the return shipping
If you haven’t received your refund yet:
First, check your bank account again
Then, contact your card provider
If the issue continues, please contact us at info@alertoa.com
Return policies and shipping costs may vary for international orders. Please contact us before sending any item back.
If you have any questions about our Refund & Returns Policy, please contact us at:
📧 info@alertoa.com
